F A Q's
Q: My child is sick, can I just walk in to be seen?
A: If your child is sick, we will make every effort to see your child that day. Please call as soon as you know your child is ill so that we can ensure that a slot is available for same day service. When scheduling, please explain the exact reason your child needs to be seen, to ensure that a sufficient amount of time is allocated for their visit.
Q: I have a medical clearance form that needs to be completed for school, camp, or shot records, what do I need to do?
A: We will gladly complete any of these forms for you, however, your child must have had a well-child checkup within the past 12 months. If your child has not had a well-child checkup, we will schedule one for you at our earliest time slot available. Please allow 48 hours (excluding weekends) for completion of the forms.
Q: I need a prescription filled, what do I do?
A: In most instances, if you are in need of a medication refill, please contact your pharmacy directly; they will send us an electronic refill request. This ensures that we have current and past medication history in your medical record. Please call before you run out of any medication and allow our office a full business day to grant your refill request. Please be advised that no new medications will be prescribed without the patient consulting the provider in the office, first.
Q: How often does my baby need to be seen?
A: After hospital discharge, your baby should be seen 2-3 days after discharge. This visit will concentrate on any concerns that you may have including feeding, jaundice and weight gain. The following routine well-child check-ups occur at 2 weeks, 2 months, 4 months, 6 months, 9 months, 12 months, 15 months, 18 months, 2 years, 2 1/2 years, and yearly thereafter. During each visit, we will answer any questions, check for appropriate development and update immunizations.
Q: My child is well and I do not want them to get sick, do you have a sick and well waiting room?
A: Yes, we have two separate waiting areas; a well and a sick waiting room. In addition, we ask parents whose children we suspect could be highly contagious, to call the office prior to arrival. We will have them enter through a separate entrance to ensure that no other patients are compromised.
Q: How do you handle after hours calls?
A: Calls made to the office when it is closed will be answered by the voicemail system. You will be given multiple options, including how to reach the on-call triage nurse. Please limit these calls to urgent questions that you feel cannot wait until the following business day. There may be an $8 charge to you, to help off-set the cost of this service, which is not payable by your insurance.
Q: What if I have a question, but I’m not sure if I should have my child see the doctor?
A: Our registered nurses will take your call and answer any questions you may have. If they feel that your child should be seen by the physician, they will schedule an appointment at your earliest convenience.
Q: How do I get a referral for my child to see a specialist?
A: If your child needs to see a pediatric specialist, your insurance may require you to consult your regular pediatrician and obtain a written authorization, also known as a referral. Please allow up to 48 hours (excluding weekends) after your visit for the authorization to be obtained.